Terms of service

Terms & Conditions

Welcome to TANHO LIMITED

These Terms & Conditions explain the rules for using our website and purchasing products from TANHO LIMITED. By visiting our website or placing an order, you agree to follow these terms. If you do not agree with them, please do not use our website or services.

We may update or change these terms at any time to reflect business, legal, or operational changes. Any updates will become effective once published on this page.

Using Our Website

You agree to use this website responsibly and only for lawful purposes. You must not misuse the website, attempt to damage it, interfere with its security, or use it in a way that could negatively affect other users.

We reserve the right to suspend or block access to anyone who violates these conditions.

Products & Availability

All products listed on our website are subject to availability. We may change, remove, or discontinue products without prior notice.

We try to ensure product descriptions, pricing, and images are accurate, but occasional mistakes may happen. We reserve the right to correct errors and cancel affected orders where necessary.

Colours and product appearance may vary slightly depending on your screen or device settings.

Orders

Once you place an order, you will receive an order confirmation email. This does not mean the order has been officially accepted.

We may refuse or cancel orders for reasons including but not limited to:

  • Suspected fraud or unauthorised activity

  • Incorrect pricing or stock errors

  • Issues with payment verification

  • Violation of our policies

If an order is cancelled after payment has been taken, a refund will be issued to the original payment method.

Payments

All payments must be completed before orders are dispatched. We use secure third-party payment providers to process transactions safely.

You are responsible for providing accurate billing and payment information when placing an order.

Shipping & Delivery

Delivery times are estimates only and may occasionally be delayed due to courier issues, customs processing, weather conditions, or other circumstances beyond our control.

TANHO LIMITED is not responsible for delays once an order has been handed to the delivery provider.

Customers are responsible for entering the correct shipping address at checkout.

Returns & Refunds

If you are unhappy with your order, please contact us as soon as possible. Eligibility for returns, exchanges, or refunds will depend on the condition of the item and our return policy.

Certain items may not qualify for return due to hygiene, safety, or product-specific restrictions.

Intellectual Property

All content on this website — including logos, branding, images, product descriptions, graphics, and text — belongs to TANHO LIMITED unless otherwise stated.

You may not copy, reproduce, distribute, or use any content from this website without written permission.

Third-Party Links

Our website may occasionally include links to external websites or services. These links are provided for convenience only.

We are not responsible for the content, policies, or practices of any third-party websites.

Limitation of Liability

To the fullest extent permitted by law, TANHO LIMITED will not be liable for any indirect, incidental, or consequential losses arising from the use of our website, products, or services.

All products and services are provided on an “as available” basis without guarantees of uninterrupted access or error-free operation.

User Conduct

You agree not to:

  • Use the website for illegal activities

  • Attempt to gain unauthorised access to systems or data

  • Upload harmful software or malicious code

  • Provide false or misleading information

  • Abuse, harass, or threaten others through the website

Any breach may result in immediate termination of access.

Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your information for order processing and customer support purposes.

Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes relating to the use of this website or purchases made through it will fall under UK jurisdiction.

Contact Us

If you have any questions regarding these Terms & Conditions, you can contact:

TANHO LIMITED
Email: tanholimited@gmail.com
Phone: +447852962778
Address: 22 Canterbury Close, Birmingham, UK, B23 7QL