Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed with TANHO LIMITED for delivery within the United Kingdom. Nothing within this policy affects your legal consumer rights under UK law.

Delivery Service

We work hard to process and dispatch orders as efficiently as possible. Estimated dispatch and delivery times shown on our website are provided as guidance only and are not guaranteed.

All deliveries are handled by independent courier companies such as Royal Mail, DHL, Parcelforce, or other selected carriers. Delivery performance may occasionally be affected by circumstances outside our control, including weather disruptions, transport issues, operational delays, industrial action, or courier network problems.

Dispatch Times

Orders placed before our daily cut-off time may be dispatched on the same business day where possible. Orders placed after this time, on weekends, or during public holidays will normally be processed on the next working day.

Dispatch times may vary depending on:

Product availability
Payment verification
Order volume
Courier collection schedules
Operational requirements

Business days exclude weekends and UK public holidays.

Delivery Charges

Shipping costs are displayed at checkout before payment is completed.

Certain locations, including remote areas or Northern Ireland, may incur additional delivery charges or longer transit times.

Free delivery promotions may apply to qualifying orders and can be withdrawn or changed at any time.

Tracking Information

Where available, tracking details will be provided once an order has been dispatched.

Tracking updates are supplied directly by the courier and may occasionally experience delays or inaccuracies outside our control.

We may retain delivery confirmation records, tracking logs, and courier proof-of-delivery information for fraud prevention, dispute resolution, and customer support purposes.

Customer Responsibilities

Customers are responsible for ensuring all shipping details entered at checkout are complete and accurate, including:

Full name
Delivery address
Postcode
Apartment/unit numbers where applicable
Contact information

TANHO LIMITED cannot accept responsibility for failed deliveries, delays, or losses caused by incorrect information supplied by the customer.

If a parcel is returned to us due to incorrect delivery details or failed collection attempts, additional shipping charges may apply before the order can be resent.

Delivery Delays

While we aim to meet estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Courier operational issues
Traffic disruptions
Customs or security checks
High seasonal demand
Industrial action

We are not liable for losses resulting from delivery delays caused by third-party couriers or external events.

Missing or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us as soon as possible.

Claims for missing parcels should be reported within 14 days of the dispatch date to allow us to investigate with the courier provider.

Failure to report missing deliveries within this timeframe may affect our ability to investigate or provide compensation.

Damaged Deliveries

Please inspect your parcel upon arrival.

If an item arrives damaged, faulty, or incomplete, notify us within 48 hours of delivery and retain all original packaging materials where possible.

We may request:

Photographs of the parcel and product
Images of packaging damage
Order details
Tracking information

Failure to provide requested evidence may affect the outcome of any claim.

Failed Deliveries & Returned Parcels

If an order is returned to us due to:

Incorrect address details
Delivery refusal
Failure to collect the parcel
Unsuccessful delivery attempts

we may deduct original shipping charges and reasonable handling costs from any refund issued.

Customers may also be required to pay additional shipping costs for reshipment.

Fraud Prevention & Chargebacks

To protect both our customers and TANHO LIMITED from fraudulent activity, we reserve the right to verify orders, payment details, and delivery information before dispatch.

If a payment dispute or chargeback is opened, we may use order records, tracking information, proof of delivery, billing details, and fraud prevention data to respond to the claim.

We encourage customers to contact us directly before initiating payment disputes so we can attempt to resolve issues promptly.

Liability

To the maximum extent permitted by law, TANHO LIMITED shall not be liable for indirect losses, delays, or damages caused by courier providers or circumstances beyond our reasonable control.

Our liability relating to shipping issues shall not exceed the total value of the affected order unless otherwise required by law.

Nothing in this policy limits rights that cannot legally be excluded under UK consumer legislation.

UK Delivery Only

We currently deliver within the United Kingdom only.

International shipping may become available in the future and would be subject to separate delivery terms, customs regulations, taxes, and import charges.

Contact Information

For delivery support or shipping-related enquiries, please contact:

TANHO LIMITED
Email: tanholimited@gmail.com