Privacy policy

Last updated: October 6, 2025

Privacy Policy

Effective Date: 01 April 2025

At TANHO LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the practices outlined in this policy.

Information We Collect

When you use our website or services, we may collect certain personal information from you, including:

Information You Provide Directly

This may include:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment and transaction details

  • Account login details

  • Messages sent through contact forms or customer support

You may choose not to provide certain information, but this could limit your ability to access some features or complete purchases.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Device type

  • Browser information

  • Operating system

  • Website activity and browsing behaviour

  • Pages viewed and time spent on the site

We may use cookies and similar technologies to improve website functionality, analyse traffic, personalise content, and enhance user experience.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Send order updates and service notifications

  • Improve our website and services

  • Prevent fraud and unauthorised activity

  • Manage accounts and user access

  • Comply with legal obligations

  • Send promotional or marketing communications where permitted

You may unsubscribe from marketing communications at any time.

Payment Information

Payments are processed securely through trusted third-party payment providers. TANHO LIMITED does not store full card details on our servers.

Payment processors may collect and handle your payment information according to their own privacy and security policies.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyse visitor activity

  • Support marketing and advertising efforts

Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect website functionality.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and provide services, including:

  • Payment providers

  • Delivery and courier companies

  • Website hosting providers

  • Fraud prevention services

  • Marketing and analytics partners

  • Customer support providers

We only share information required for legitimate business purposes and do not sell your personal data to third parties.

Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, misuse, disclosure, or loss.

However, no online system or internet transmission can ever be guaranteed completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services

  • Maintain business and financial records

  • Meet legal or regulatory requirements

  • Resolve disputes and enforce agreements

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • Request access to your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing activities

  • Withdraw marketing consent

  • Request data portability where applicable

To exercise any of your rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites or services not operated by TANHO LIMITED.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their policies before sharing personal information.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without parental consent, we will take steps to remove it.

International Transfers

Your information may be processed or stored outside your country of residence where necessary for operational, technical, or service-related purposes.

Where required, we take appropriate measures to protect personal data transferred internationally.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices.

Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

TANHO LIMITED
Email: tanholimited@gmail.com