Privacy policy

Last updated: July 2026

Privacy Policy

Data Controller: TANHO LIMITED, 22 Canterbury Close, Birmingham, UK, B23 7QL
Contact: tanholimited@gmail.com

At TANHO LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices outlined in this policy.

Information We Collect

When you use our website or services, we may collect certain personal information from you, including:

Information You Provide Directly

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment and transaction details
  • Account login details
  • Messages sent through contact forms or customer support

You may choose not to provide certain information, but this could limit your ability to access some features or complete purchases.

Information Collected Automatically

  • IP address
  • Device type
  • Browser information
  • Operating system
  • Website activity and browsing behaviour
  • Pages viewed and time spent on the site

We use cookies and similar technologies to improve website functionality, analyse traffic, personalise content, and enhance user experience. Our website uses Google Analytics and Ahrefs Web Analytics to understand how visitors use our site, and a cookie consent banner is shown to visitors so you can manage your preferences.

How We Use Your Information, and Our Legal Basis for Doing So

UK data protection law requires us to have a valid legal basis for each way we use your personal data. These are set out below:

  • Process and fulfil orders, provide customer support, send order updates — necessary to perform our contract with you.
  • Manage accounts and user access — necessary to perform our contract with you.
  • Prevent fraud and unauthorised activity, protect our business and customers — our legitimate interest in keeping our business and customers safe.
  • Improve our website and services, analyse site usage (Google Analytics, Ahrefs Web Analytics) — our legitimate interest in understanding and improving our services, and/or your consent via our cookie banner where required.
  • Comply with legal obligations (e.g. tax and accounting records) — necessary to comply with the law.
  • Send promotional or marketing communications — based on your consent, which you may withdraw at any time.

Payment Information

Payments are processed securely through trusted third-party payment providers via our ecommerce platform, Shopify. TANHO LIMITED does not store full card details on our servers. Payment processors handle your payment information according to their own privacy and security policies.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, improve website performance, analyse visitor activity, and support marketing efforts. Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect website functionality.

Sharing Your Information

We share your information with trusted third parties only where necessary to operate our business and provide services, including:

  • Shopify, our ecommerce hosting and platform provider
  • Payment providers (e.g. card processors, PayPal, Shop Pay)
  • Delivery and courier companies (e.g. Royal Mail, DHL, Parcelforce)
  • Fraud prevention services
  • Marketing and analytics partners (e.g. Google Analytics, Ahrefs)
  • Customer support providers

We only share information required for legitimate business purposes and do not sell your personal data to third parties.

International Transfers

Some of the third parties we work with (including Shopify and certain analytics providers) may process or store your information outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement, EU Standard Contractual Clauses, or transfers to countries covered by a UK adequacy decision.

Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, misuse, disclosure, or loss. However, no online system or internet transmission can ever be guaranteed completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil orders and provide services, maintain business and financial records (typically up to 6 years for tax purposes, as required by UK law), meet other legal or regulatory requirements, and resolve disputes and enforce agreements. When information is no longer needed, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Request that we restrict how we use your data
  • Withdraw marketing consent at any time
  • Request data portability where applicable

To exercise any of your rights, please contact us at tanholimited@gmail.com.

Your Right to Complain

If you have concerns about how we handle your personal data, we ask that you contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

Third-Party Websites

Our website may contain links to external websites or services not operated by TANHO LIMITED. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their policies before sharing personal information.

Children’s Privacy

Our services are not intended for children, and in line with UK data protection law we do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent. If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to remove it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Any updates will be published on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

TANHO LIMITED
22 Canterbury Close, Birmingham, UK, B23 7QL
Email: tanholimited@gmail.com